“I have been personally using the services of Micro-selling for approx. four years. Throughout this time, I’ve been exposed to the highest level of customer service and satisfaction from Micro-selling. Pauline’s genuine enthusiasm towards our business, and her obvious passion to see our business improve has always been evident. The Mystery shopping reporting now forms an integral part in identifying training and skill gaps within our sales force. So much so that we’ve developed success management modelling around these reports to ensure that our business continues to improve and strive for that ultimate customer experience for our customers.

I would happily recommend Pauline to any organisation currently considering her mystery shopping services”.

Ryan Gazzard
National Sales Manager

“Burbank utilised Micro Selling’s services for comprehensive market research. We were very happy with Micro Selling’s professionalism, their turnaround, and the level of information they were able to provide. We would recommend Micro Selling to any business wishing to get the most out of their sales team.”

Kate Ellis Welsh
Communications & PR Manager
Marketing | Burbank Group of Companies

"I have been using Micro-selling’s services for over 5 years now. They have been able to implement mystery shopping assignments to our specifications right across Australia, including regional areas outside of Sydney.

I have been particularly impressed with Pauline’s understanding of our industry, her pro-active style and more importantly her ability to ‘get the job done’ without too much pressure on my own time to deliver the results.

I would readily recommend Pauline to anyone considering mystery shopping services. "

Tim Redway
NSW Marketing & Design Manager

"Over the last year our company had the opportunity to use the services of Micro Selling. The company conducted a mystery survey of our Display Homes and the Staff in each Display Centre.

This proved to be an honest and at length overview of our Display presentation, and the first impression of the team representing the company in our centres.

We then looked at our team’s performance in accordance with the independent opinion.
In some cases those that had presented well and could pass most of the criteria, had performed worst in terms of sales results. Some less polished consultants that did not make the cut in terms of the presentation criteria had performed well in terms of Sales contributions.

We as a company had an arm’s length look at the overall picture and acted as we saw suitable.

The whole exercise proved to be worthwhile. Micro Selling performed their part of the program in a very professional manner. The feedback was presented to myself in a formal report for each consultant. A final summary was also presented to management. It was our company’s decision on how we handled the internal follow up. It resulted in some individual counselling, and some important decisions followed.

All in all, we could only recommend Micro Selling, driven by Pauline De Pasquale. "

Kevin J Gunn
Business Development Manager.

"Linc has used the services of Microselling on numerous occasions over the last three years.

On every occasion, the result has been to our expectations.

Working with Microselling, we have developed proformas that specifically address our
requirements. Microselling in turn has applied these proformas thoroughly and completely
providing high quality information.

I have no hesitation whatsoever in recommending Microselling as a provider of ‘mystery
shopping’ services."

D. John Carlson
Group Managing Director

"We engaged Micro Selling to test the customer experience and ensure all sales opportunities were maximised across one of our leading residential projects. My experience with Pauline and the Micro Selling team was extremely positive. In short they were highly responsive, professional and collaborative.

The insights revealed by the mystery shopping process were vital and assisted us in steering the sales team's core activities and focus, to ultimately improve the customer experience and increase sales.

I highly recommend the team at Micro Selling and look forward to working with them in the future. "

July 2007 to August 2010
Crystall Mousios
Sales and Marketing Manager - Metricon Developments

"Micro Selling has been engaged by Australand Qld to undertake the intensive analysis of the behaviours of our sales team. The results enabled us to accurately identify the strengths and weaknesses of our sales force and implement training aimed at correcting the deficiencies. The reporting was thorough and tailored to our specific needs. We were very pleased with both the service & information we received. The reporting will enable us to easily monitor the progress of our team and ensure they are improving their customer service and learning from the observations made in past campaigns. We would have no hesitation in recommending their services to organisations who wish to ensure that their sales team are maximising all their new enquiry opportunities and who wish their customers to have the best possible customer service experience. "

Richard Fulcher
General Manager, Residential, QLD - Australand Property Group

"We engaged Micro Selling to conduct a comprehensive audit of the responses of our entire marketing operations, i.e. the response to Web Enquiries, Phone Enquiries & visits to our land sales centres. The findings enabled us to clearly see which areas our sales team were consistently getting right and what they required assistance with. We have now been able to structure training based on the information Micro Selling presented us. Micro Selling was also engaged to present the results to our sales & management team - who took on board the findings in a very positive way and in the way that was intended - to assist everyone to understand what specific areas we can improve on and how we can help. We have no hesitation at all in recommending the services of Micro Selling."

Irene Najdecki
Marketing Executive - Dennis Family Corporation

“We have used the services of Micro Selling for both Mystery Shopping & Research. They have provided us with an excellent ‘boutique’ type service that is tailored to our needs. They have succeeded in providing us with valuable insight into our organisation as well as our specific industry. Our projects are always delivered on time, with utmost care and with a great deal of personal attention. We would have no hesitation in recommending the services of the Micro Selling team.

Joe Ponte
Manager - Stockland Retirement Living

We engaged Micro Selling to test the customer experience and ensure all sales opportunities were maximised across one of our leading residential projects.  My experience with Pauline and the Micro Selling team was extremely positive. In short they were highly responsive, professional and collaborative.  

The insights revealed by the mystery shopping process were vital and assisted us in steering the sales team's core activities and focus, to ultimately improve the customer experience and increase sales. 

I highly recommend the team at Micro Selling and look forward to working with them in the future.

Crystall Mousios  
Sales and Marketing Manager  - Metricon Developments
(July 2007 to August 2010)